Privacy Policy

At CleanerHouse4U, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your personal data when you visit our website, use our cleaning services, or engage with us in other ways.

We may collect the following types of personal information in order to provide our cleaning services and communicate with you:

• Personal Information: Your name, address, email address, phone number.
• Service Details: Information related to the cleaning services you request, such as the type of cleaning, frequency, and any specific requirements or preferences.
• Payment Information: Your payment details when you make a purchase or booking (e.g., credit/debit card information), processed securely through third-party payment providers.
• Communication Data: Any communications you send to us via email, phone, or through our website (such as inquiries, feedback, and customer service messages).

We use the personal information we collect to provide, improve, and personalize our services. Specifically, we may use your data for the following purposes:

• To provide and manage the cleaning services you request.
• To communicate with you about appointments, bookings, or any changes to our services.
• To process payments for services rendered.
• To send you promotional offers, updates, and newsletters (only if you have opted in to receive them).
• To respond to your inquiries and customer service requests.
• To improve the quality of our services and enhance customer satisfaction.
• To comply with legal obligations, such as tax and accounting requirements.

We are committed to protecting your personal data and take reasonable measures to ensure its security. This includes:

• Using encryption to protect your payment information.
• Storing your personal data securely on our internal systems and servers.
• Restricting access to personal data to authorized employees or contractors who require it to provide our services.
• Regularly reviewing our data security practices to ensure compliance with industry standards.

We respect your privacy and will never share your personal information with third parties, except in the following circumstances:

• Service Providers: We may share your information with trusted third-party service providers who assist us in delivering our cleaning services (e.g., payment processors, email marketing services, or IT support). These third parties are contractually obligated to keep your data secure and are not allowed to use it for their own purposes.
• Legal Obligations: We may disclose your personal data if required to do so by law or if we believe in good faith that such action is necessary to comply with legal processes, protect our rights or property, or respond to legal claims.

Our website may use cookies and other tracking technologies to enhance your experience. These technologies allow us to remember your preferences, improve website functionality, and analyse website traffic. You can manage your cookie preferences through your web browser settings.

• Cookies: Small files stored on your device that help us remember your preferences and provide a better user experience.
• Google Analytics: We use Google Analytics to track website usage and improve the user experience. Google may collect information such as your IP address, browser type, and website usage.

Under UK data protection law, you have the following rights regarding your personal data:

• Right to Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: If any of your personal data is inaccurate or incomplete, you have the right to request that we correct it.
• Right to Erasure: You can request that we delete your personal data, subject to certain exceptions.
• Right to Restrict Processing: You can request that we limit the processing of your personal data in certain situations.
• Right to Object: You can object to the processing of your personal data for marketing purposes or other legitimate interests.
• Right to Data Portability: You can request that we provide your personal data in a structured, commonly used, and machine-readable format.

If you wish to exercise any of these rights, please contact us using the details provided in the "Contact Us" section below.

We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. When your data is no longer needed, we will securely delete or anonymize it.

If you have opted in to receive marketing communications, you can choose to unsubscribe at any time by clicking the "unsubscribe" link in any promotional email we send, or by contacting us directly.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with an updated "Effective Date." We encourage you to review this policy periodically to stay informed about how we are protecting your personal data.

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at: